How we are responding to COVID-19


We have rapidly set up an online website for our customers to be able to order LOCAL DELIVERIES to there homes (Within 2km of our stores, if they are isolating or are elderly &/or vulnerable) and allow CLICK & COLLECT facilities at each of our stores so as to uphold the notion of social distancing as much as possible!

We are here for you! Together we will get through this, please stay safe and do not hesitate to get in touch with us via phone/chat/email if you require any help.


We are acting quickly with the government’s latest information to ensure we are doing the right thing for both our colleagues and our customers.

  • We have brought in rule around social distancing. Please see above for further information.
  • We’ve put purchasing limits on certain products in store and online so there’s enough for everyone.
  • We’ve provided hand sanitiser and equipment cleaning materials and disposable gloves for all our colleagues. We are bagging all delivery orders to allow for contactless deliveries.
  • Floor markings spaced 2m apart across checkouts to help customers observe social distancing.
  • Where necessary, the number of customers in our stores will be limited at any one time so social distancing can be observed.
  • All in-store colleagues are supplied with hand sanitiser, gloves and face masks.
  • In the coming days, perspex screens will be introduced at checkouts to protect our colleagues.


Our colleagues have been working tirelessly to provide the same level of great customer service during the coronavirus (COVID-19) outbreak. We know there is anxiety surrounding product availability and that is why we have quickly shifted how we work to match these demands.

We have compiled an adapted list of questions and answers (please click on the FAQs link at the top of the page to access) that will explain how our changes may affect your shopping experience. These changes adhere to the advice from the Government and have been put in place to keep both our customers and our colleagues safe.