Online & General

To help reduce the spread of coronavirus (COVID-19) and to keep you and our colleagues safe:

All our colleagues will maintain at least a 2 metre distance at all times. Our colleagues have been provided with alcohol hand gel and cleaning materials to keep our equipment clean for every order. We prepack deliveries into carrier bags to allow a quick, easy and contactless service.

We have features on our website that will help keep you up to date on your order and allow for a contactless service:

Track your home delivery

Once you've completed your order and checkout, we'll email you an order summary. If there are any items not available we will substitute them automatically for an alternative where possible, and any increase in your basket total will have to be paid for you before we can deliver the goods to you. You will receive an email to your email address if this is the case asking you to pay the additional amount outstanding by clicking on a button titled "Pay now". On the day of your delivery, we'll email you when we've finished picking and packing your order. We'll include a link to your order details page which contains any updates to your order. Please check your phone number is correct in advance of your delivery.

Track your Click & Collect order

Once you've completed your order and checkout, we'll email you an order summary. If there are any items not available we will substitute them automatically for an alternative where possible, and any increase in your basket total will have to be paid for you before we can allow you to collect the goods. You will receive an email to your email address if this is the case asking you to pay the additional amount outstanding by clicking on a button titled "Pay now". On the day of your collection, we'll email you when we've finished picking and packing your order. We'll include a link to your order details page which contains any updates to your order. When you're ready to collect your order, simply go to the store checkouts and ask for click & collect service, show your order number and PIN and collect your shopping.

We appreciate your understanding and cooperation.

LOCAL HOME DELIVERY is only being made available to households which are isolating and also to the elderly and disabled.

We’re working hard to ensure we have delivery slots available for as many customers as we can. Understandably the demand for online shopping is exceptionally high at present. If you are struggling to book a slot, please check back later as we are working on increasing our capacity.

CLICK & COLLECT facility is being made available to our customers so that we can uphold the notion of SOCIAL DISTANCING as much as possible.

We’re working hard to ensure we have click & collect slots available for as many customers as we can. Understandably the demand for online shopping is exceptionally high at present. If you are struggling to book a slot, please check back later as we are working on increasing our capacity.

Product

Due to the COVID-19 situation, it is our priority to protect the safety of both our customers and colleagues and to maintain social distancing, therefore we will not be offering refunds, returns or replacements on any of our products.

Other

You can contact us through our contact page! We will be happy to assist you.

Customer support

01274 - 494266 (BRADFORD)

01484 - 714032 (BRIGHOUSE)

0191 - 5214833 (SUNDERLAND)

Send a message

stores@jandhlocal.co.uk